Forgot your password?

What can I do if I have forgotten my login password or if I have blocked my password or iTANCard?

In that case, please contact our customer support at 0800 - 387 23 31. Upon successful verification of your identity using your telephone password, you can have your password or iTANCard unblocked or a new password or iTANCard sent to you. In the event that a new password is posted to you, your present one will be blocked. As an alternative, you can request the posting of a new password or iTANCard and unblocking by sending an email from the account registered with us or by sending a formless letter with an original signature.

Please note that you will only be able to place orders by telephone until you receive a new password. Please keep your telephone password to hand for this. In the interests of your personal data security, it is not possible to send passwords by email or provide them over the phone.

What can I do if I have forgotten my telephone PIN or if it is blocked?

You can request your PIN to be unblocked or a new PIN generated by sending an email to rm@remove-this.vitrade.de from the email address registered with us or by sending a formless letter with an original signature. Please send the requests by post to FinTech Group Bank AG, Magazinstraße 2 in 08056 Zwickau.

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